Terms of Service

Article 1 (Application)

These Terms set forth the conditions governing the use of "Shinome" (the "Service") provided by GreatHack, Inc. (the "Company") between the Company and the User. Users shall use the Service only after agreeing to these Terms.

Article 2 (Definitions)

The terms used in these Terms have the following meanings.

• User: an individual, organization, or corporation that has agreed to these Terms and entered into a service agreement with the Company (the "Agreement").
• Tenant: the unit of use (account) of the Service, separated for each User.
• Registration Information: information about the User that must be registered in order to use the Service.
• User Information: all information relating to the User that the Company stores through the Service, including Registration Information and data entered into the Service by the User.
• External Services: services operated by third parties other than the Company with which the Service integrates, including X, Facebook, Instagram, and LINE.

Article 3 (Changes to these Terms)

The Company may amend these Terms when it deems necessary. Amended Terms take effect from the time the Company announces them by a method it separately determines.

Article 4 (Method of Notice)

Notices from the Company to Users will be given by posting on the Service, by sending a message to the email address in the Registration Information, or by any other method the Company deems appropriate.

Article 5 (Formation of the Agreement)

The Service operates on the basis that the Company issues a Tenant on behalf of the User. The Agreement is formed when the Company accepts an application from a person wishing to use the Service. The Company may decline an application if the application contains false or erroneous information, or if the Company otherwise deems the application inappropriate.

Article 6 (Use by Minors)

A minor who wishes to use the Service must obtain the consent of a legal representative. When an application is received from a minor, the Company deems that the legal representative has consented to the use of the Service and to these Terms.

Article 7 (Fees and Payment)

The User shall pay the fees separately determined by the Company and displayed on the pricing page, by the method designated by the Company, as consideration for use of the Service. The Company will not refund fees already received under any circumstances.

Article 8 (Free Trial)

The Company provides the Service free of charge for a defined period (the "Trial Period"). If no transition to a paid plan is completed after the Trial Period and the subsequent grace period, the Company may suspend provision of the Service. Even in that case, the User's data will not be deleted.

Article 9 (Account Management)

The User shall strictly manage, at its own responsibility, the account information issued for use of the Service, and shall be responsible for all acts carried out using it. The User shall not allow any third party to use, or transfer or lend, the account without the Company's permission.

Article 10 (Changes to Registration Information)

If there is any change to the Registration Information, the User shall promptly notify the Company by the method the Company designates. The Company is not liable for any damage incurred by the User as a result of failure to give such notice.

Article 11 (Integration with External Services)

The Service provides functions that integrate with External Services at the User's choice. Such integration does not signify any partnership, cooperation, or other collaborative relationship between the Company and the operators of the External Services. The User acknowledges in advance that all or part of the integration functions may become unavailable due to specification changes, suspension of provision, or other circumstances affecting an External Service. The User shall use External Services at its own responsibility and shall resolve, at its own responsibility and expense, any dispute arising with an operator of an External Service.

Article 12 (Data Storage and Backup)

The User shall back up User Information to the extent necessary, at its own responsibility. The Company will take reasonable measures against the loss of all or part of User Information for system-related reasons, but does not guarantee complete recovery of User Information.

Article 13 (Prohibited Acts)

In using the Service, the User shall not engage in any of the following acts.

• Acts that violate laws and regulations or public order and morals
• Acts related to criminal activity
• Acts that infringe the intellectual property rights, portrait rights, privacy, reputation, or other rights or interests of the Company or any third party
• Acts that place an excessive load on the network or systems of the Service, unauthorized access, or other acts that interfere with the Company's operations
• Using the Service by impersonating a third party
• Any other act that the Company deems inappropriate as use of the Service

Article 14 (Termination by the User)

The User may terminate the Agreement at any time by the method prescribed by the Company. The Agreement ends when the termination procedure is completed. Fees already received will not be refunded.

Article 15 (Restriction of Use and Cancellation of Registration by the Company)

The Company may, without prior notice, restrict all or part of the use of the Service or cancel a registration if the User falls under any of the following.

• The User has violated these Terms
• All or part of the Registration Information was false
• The User has fallen behind in paying fees
• The Company reasonably determines that the User is, or has a relationship with, an organized crime group, a member or quasi-member of such a group, a corporate racketeer, or any equivalent antisocial force
• A petition has been filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, or similar proceedings
• The Company otherwise reasonably determines that the User is unsuitable as a user of the Service

Article 16 (Suspension of the Service)

The Company may suspend all or part of the Service without prior notice in the event of system maintenance or updates, natural disasters or other force majeure, circumstances arising from the acts of third parties other than the Company, or other unavoidable reasons. The Company is not liable for any damage incurred by the User as a result.

Article 17 (Changes to and Termination of the Service)

The Company may add to or change the content of the Service at its discretion. The Company may also terminate provision of the Service after giving prior notice to Users. However, no notice is required where the change or termination is minor.

Article 18 (Disclaimer of Warranties)

The Company does not warrant that the Service is fit for the User's particular purpose, or that it has the functionality, accuracy, or completeness the User expects. In particular, AI responses produced by the compliance check function do not constitute legal services as defined in the Attorney Act, and AI suggestions produced by the political funds and accounting function do not constitute tax consultation as defined in the Certified Public Tax Accountant Act. The position and limitations of the AI functions are set out in the Notice on the Use of AI.

Article 19 (Intellectual Property Rights)

All intellectual property rights relating to the Service, including copyrights and trademark rights, belong to the Company or to third parties holding legitimate rights. The Agreement does not grant a license to use those rights beyond the scope necessary for use of the Service.

Article 20 (Damages and Limitation of Liability)

The Company is not liable for damage incurred by the User in connection with the Service, except where caused by the Company's willful misconduct or gross negligence. Even in such cases, the amount of damages payable by the Company is limited to the fees received from the User in the month preceding the month in which the damage occurred. This limitation does not apply where the User is a consumer as defined in the Consumer Contract Act; in that case, the scope of liability follows the provisions of applicable law.

Article 21 (Subcontracting)

The Company may subcontract all or part of the operations relating to the Service to third parties.

Article 22 (Personal Information and Information Management)

The handling of User Information and personal information is governed by the Privacy Policy and the Information Security Policy separately established by the Company.

Article 23 (Assignment of Position under these Terms)

The User shall not assign to any third party, or provide as security, any rights or obligations under the Agreement without the Company's prior written consent. If the Company transfers the business relating to the Service to a third party, the Company may assign to the transferee its position under the Agreement, its rights and obligations under these Terms, and User Information, and the User consents to such assignment in advance.

Article 24 (Governing Law and Jurisdiction)

These Terms and the Agreement shall be governed by and construed in accordance with the laws of Japan. In the event of a dispute between the User and the Company relating to the Agreement, the court having jurisdiction over the location of the Company's head office shall be the exclusive agreed court of first instance.

Article 25 (Severability)

Even if any provision of these Terms is held invalid under applicable law, the validity of the remaining provisions shall not be affected.